We collect and will process the following data about you:

Information given by you: this data includes information which you provide when you register or fill in forms on PreQuest.com or contact us via e-mail or telephone. Examples of this information may include but are not limited to: your name and physical address, telephone number, e-mail address, school information, your child’s name and date of birth and other information you provide upon registration. Refusing to provide such information may render us unable to handle and provide you access and use of our Programme.

We do not collect or process financial information; all financial transactions are carried out by third parties including PayPal.

If you ask us to delete information we hold about you, we shall do so immediately unless we are required to maintain a record for legal or compliance purposes.

How we use your information

We use the information you provide in the following ways:

• To communicate with you and inform you of new developments, changes and services which may be of interest to you.
• To update you on your and your child’s progress.
• To update you on your and your child’s progress.
• To carry our research and surveys, participation in which is optional.
• To verify that your records are up to date.
• For marketing purpose

We take reasonable measures to ensure that your data is kept secure..

We do not share your personal information with any third parties unless required to do so by government regulations or legal requirements.

Why we will contact you

We may send receipts or renewal notices via e-mail.

We may contact you should we suspect improper use of our services.

We may contact you to inform you or updates in our privacy or cookie policies.

We may email you from time to time to inform you about offers, products and new services which may be of interest to you. You can choose to unsubscribe at any time by clicking on the link provided in the email.

How we store your data

Your data is stored on secure servers. You are responsible for ensuring that your Pre-Quest password is kept confidential and stored appropriately.

We will store your data on our servers for a period of ten years or until you ask us to delete it. Please note that HK IRD requires us to keep relevant customer records for seven years and we are obliged to comply with this requirement.

While internet is not an inherently secure environment for communications, security of internet communications can be enhanced by the application of appropriate technology. However, internet security is not solely a technical issue, knowledge on security of personal and transaction data as well as general measure are equally important. "Hackers" could only attack a system through a "door". However, in most cases imprudent transmission and handling of sensitive data such as confidential documents, password, personal identifiers etc. would facilitate unauthorized access to such a "door" by "hackers". Hence, internet users should be cautious when handling such kind of sensitive documents and data.

In order to prudently preserve all personal data obtained from users of our Programmes, apart from firewalls and other sophisticated technical facilities, we also provide and maintain other stringent security measures so as to protect our system as well as the information and data retained therein from accidental or malicious destruction or damage.You can access and alter any personal data which we hold at any time.

You have the right to

1. Check whether we hold any of your personal data;
2. Access your personal data held by us;
3. Request us to correct any inaccurate personal data held by us;
4. Ascertain our policies and practices (from time to time) in relation to personal data and the types of personal data held by us.

You may request that we stop contacting you and to remove your personal data from our databases. We will do so immediately unless there is a legal reason which prevents us from doing so in which case you will be so informed.

Consent and changes to this privacy policy

We reserve the right to change this policy from time to time. Any changes will be reflected on this page and may be also communicated to you via email. By continuing to access our Programme, you agree to any revised privacy policy.

Should you have any enquiries concerning this Statement, please feel free to contact our Data Protection Officer in writing via email at customerservice@pre-quest.com